Read the warning (it shows your credits), type DELETE and confirm.
We lock your collection, remove your files and then close the account. If something interrupts the cleanup, open Account again and repeat the deletion to finish it. Download anything you want to keep first: it can’t be restored afterwards.
What is deleted
your account, sign-in identity and email address;
saved effects, samples, and the photo picks and photos you uploaded to your private library;
your creations: the source photos, the results and videos, and their job records;
public share links to your results, which stop working at once;
your feedback votes and download signals;
your credit balance, including credits you bought. Credits can’t be restored. If you bought a pack in the last 14 days you can still ask support@zimzo.app for a refund;
the invite code stored with your account, your 18+ confirmation and, where you switched them on, your notification subscriptions.
What is kept, and for how long
Purchase and credit records: for 5 years after the purchase, for accounting, tax, refunds, disputes and fraud prevention. They are linked only to your former account ID and the payment reference (for a Google Play purchase, the order ID), not to your email or photos.
Reports you sent: kept until we have reviewed them and for up to 12 months after, no longer linked to your account.
Emails you sent us (including a deletion request): 2 years after your last message.
Short-lived technical records such as sign-in rate limits: cleared within a day or so.
Copies at AI providers: these follow the providers’ own retention policies, which deleting from Zimzo doesn’t change. See the Privacy policy.
Deleting your account doesn’t by itself refund a purchase made through Google Play. Ask Google Play under its refund policy, or write to support@zimzo.app within 14 days of buying and we refund it through Google Play.
If you can’t sign in
If you no longer have access to your account, ask us to delete it. Enter the email address of the account. We will write to that address within 30 days. We delete the account only after you reply from that address, so nobody else can ask for it. You can also write to support@zimzo.app.